High level of protection
To encrypt data, robust AEAD algorithms are used
Secure connection
Ensuring the security of your internet connection
Servers in different countries
You can switch between all available servers of the service without any limitations

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Questions and answers

Technical issues


Where can I find instructions for setting up and connecting to your service?

Whats the purpose of the MultiVPN? How can i use it?

  • Our VPN service allows you to connect to dedicated VPN server using a high encrypted connection in order to keep you anonymous, protect your connection, hide your IP address and location and bypass the government firewalls to get the access to banned websites.

How much is required to start using the service?

  • After registration and payment for the service, the subscription is activated immediately! If there is a delay, it is highly likely that the payment has not yet been confirmed and will soon be approved (is it required a confirmation of the transaction by crypto-currencies).

Why does the service not support PROXY/SOCKS/PPTP/L2TP protocols?

  • These protocols are considered insecure. We support the time-tested and reputable OpenVPN protocol.

Can i change the user / login name (email-address) after registration?

Is it necessary to specify the current email address when registering in the service?

  • Not necessarily, but, preferably, if you register to a non-existing email address, you will not receive a letter of instruction for working with the service. Validation of email addresses is not performed by the MultiVPN service.

Registering by the email address, will there be advertising/spam sent to my inbox?

  • Absolutely not. On the part of the MultiVPN service, only notification of registration, instructions on setting up / connecting to the service and notifying about payments will be emailed to you. We do not send out marketing content. The service news / offers are published in the service blog, Twitter and Telegram.

What payment methods do you accept?

  • The main share of payments falls on cryptocurrencies.

Does the connection to the vpn server makes the Internet connection speed lower?

  • The speed of the Internet connection through the VPN server will depend on the speed of connection between the website and the VPN server. Most likely, the VPN server physically closest to you will provide a higher speed of Internet connection, due to better peering / routing of the network.

Which servers can i use within my subscribtion?

  • All at once. Within one subscription, you can connect to any of the available VPN servers on the MultiVPN network.

Can you help with setting up a connection to your service?

  • On a free basis - by prior arrangement and consent of the service support service. If you have an active paid subscription to the service, such support will be provided. Contact customer support for more information!

What IP-addresses do you provide? Static or dynamic?

  • We provide only static addresses, that is, the traffic of clients connected to the same VPN server will be mixed with the traffic of other clients. This has a positive effect on the confidentiality of the transmitted data. Provision of dynamic IP addresses in our service is not yet planned. However, you can order your own VPN server with a unique IP address for an additional fee, in addition to the previously negotiated prices and conditions.

Which ports are allowed for using Email?

  • We allow to use 587 and 456 TCP (SMTP over SSL). Port 25 is blocked due to the big amount of spam users.

Which DNS servers do you use?

  • We use our own DNS servers for VPN connections. These servers are connected to the Internet on gigabit channels. Only work with the IP addresses of MultiVPN VPN servers. DNS query logging is forcibly disabled.

Where can i download the client?

  • Download the OpenVPN client for Windows, macOS, iOS, Android on the page: /tutorials.php

Where can i download OpenVPN configuration files?

I’m connected to your service but my IP is same?

  • If you use Microsoft Windows operation system please be sure you started the OpenVPN client application with "Run as administrator" option.

Is it possible to connect my dedicated server via your VPN?

  • MultiVPN VPN service is designed for people, not for servers. If an increased load is created on the VPN network of the service and such a connection is detected, the IP address and/or network of your server will be blocked on the VPN servers of the service according to clause 8.6 of the rules.

Safety and privacy


What is the difference between OpenVPN and DoubleVPN and TripleVPN?

Does VPN server connection gives 100% anonymity / safety?

  • There are many factors that you need to consider to achieve your anonymity and safety! Browser / operating system / traffic record in datacenters / traffic record by your ISP, etc. All this is beyond the use of the VPN network of this service. However, we are doing everything possible to ensure a higher level of anonymity / security on the Internet. You must also understand that anonymity and security online require an integrated approach. Using VPN is one of the measures to achieve this goal.

What encryption are you using on VPN servers?

  • Data encryption uses the following algorithms: key exchange ECC 384 bit or RSA 4096 bit. Symmetric ciphers (AEAD): AES-GCM or CHACHA20. Hash functions: SHA-2.

Does VPN protect from virus / troyans and other?

  • The VPN servers of the MultiVPN service do not use software to protect against malicious software! In other words, we do not check or modify the traffic transmitted on VPN servers. To protect against malicious software, it is necessary to use anti-virus. However, on VPN servers, the connection is limited for certain services and can be applied per unit of time to prevent BruteForce / DDoS / etc attacks, which can harm the VPN servers.

Are you checking what do i do on your WebSite?

  • No, we do not. Google Analytics/Yandex.Metrica or similar services are not used. We enforce TLS encryption in HTTPS connections, implement HSTS technology, and employ other measures to prevent traffic interception and MITM attacks.

How to block WebRTC leaks in my browser?

What advise additional resources about network security and privacy?

Which software do you use on your servers?

  • We use only public up-to-date open source software. All servers use Devuan Linux.

Why do tickets disappear from the billing service?

  • Since the creation of the last response in the ticket, if more than 24 hours have passed, the status "closed" is assigned and it is deleted forever. Long-term storage of tickets in the billing service contradicts the security of the service: in case of hacking of the client's account or the service, it may lead to leakage of the data specified in the ticket. We care about the safety of our customers.

Why was my registration in the billing service deleted?

  • Most likely you haven't used our service for a long time. You have not logged in to the service's website, you do not have an active subscription and a positive balance on your account. In order to preserve the privacy of our customers, the removal of obviously abandoned accounts is periodically carried out. If necessary, you can re-register an account with the same or a new login.

Legal issues


Does the subscription work limitless?

  • Of course not! VPN-services working without a time limit are usually scam. We work and maintain our servers and our main goal is to serve our customers through a long-term cooperation!

Does this service provide a trial period or demo-subscrition?

  • On a free basis - no, unless previously agreed with the support service. You can take advantage of a 3-day trial period for $3 by using the Trial VPN tariff plan. Within the framework of this tariff plan, the entire functionality of the service will be available to you. To take advantage of this opportunity, follow the link: https://my.multivpn.to/cart.php?a=add&pid=4

Do you allow logs which can identify the user?

  • No, on the service of servers, there are no logs which can identify the user of the service. Specifically, for the service - this information does not carry any payload. However, such identification information can be collected by the payment systems / hosting providers at the request of law enforcement agencies, etc. When ordering services on the service site, we recommend using Tor-browser and other means of additional anonymization. As payment instruments, we recommend using crypto-currencies: Bitcoin / Litecoin / DASH / Zcash and the like.

Is it allowed to download torrent?

  • Downloading torrent files creates an increased load on the VPN servers and can lead to abuses from copyright holders. Unfortunately, very often torrent files are used to distribute copyrighted content, which contradicts the service policy. To ensure uninterrupted operation of VPN network servers and their high speed, downloading torrent using a VPN is not desirable, however, not prohibited. If you need to anonymously download torrent files, you can configure your torrent client to use Tor or another anonymous network without using a VPN. This will help you maintain confidentiality and save our service from unnecessary problems and allow you to work comfortably with a VPN without unnecessary load (fast loading of sites and access to data).

Do you have any partner / reselling / affiliate program?